This page is meant to serve as the Department's primary point for publication of mass communications to the public and rate payers.  These include, boil water advisories, planned outages and other public notices.

The Department of Public Utilities has partnered with a third party to push notifications by email, text and phone calls.  

What is a boil water advisory?

• A Boil Water Advisory is the method used to alert businesses and residents of the potential health threat.
• If your area is under a boil water advisory:
  • Boil your water vigorously for at least one minute before drinking or cooking.
  • Don’t use any appliances that might require drinkable water like dish washers, ice machines, drinking fountains, etc.
  • Don’t use water from the tap to wash food, dishes, or your hands.
  • Use water that has been boiled and cooled for this purpose.
  • Food service businesses should follow all applicable state and federal regulations as well.

For more tips on water use during a Boil Water Advisory, see this Fact Sheet About What to Do During a Boil Water Advisory developed by the Centers for Disease Control and the American Water Works Association in collaboration with the U.S. Environmental Protection Agency.

After a Boil Water Advisory

If a boil water advisory for your area has been repealed:

• Dispose of any ice that might have been made during the Boil Water Advisory
• You may want to turn on your taps to flush your lines.