Last updated August 20, 2014
Privacy has always been a critical component of how we do business. We would like to make our policy concerning information collection and use absolutely clear. This notice explains our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
We do not collect personal information about you through our Web sites or mobile Web site unless you voluntarily provide it. We may collect personal information when you create or modify your account, respond to surveys, contact us via the Web or mobile device, or complete any transaction. For example, if you choose to use online or mobile customer services, including account access, e-bill and product or service enrollment, you will be asked to provide personal information. At any time, you may opt out of providing such personal information by simply not providing it or by discontinuing your use of our Web site or mobile Web site. (Please note: Even if you choose not to have an online account with us, we will still store some of your personal information in our billing system if you are our customer. If you choose not to provide this information, we may not be able to provide you with the requested service or complete your transaction.)
Personal information is information that identifies you specifically. Examples of information that you may provide to us while using our site include, whether personal information, demographic information or other, include:
- Account number (if you are a current customer)
- E-mail addresses
- Mailing or service address
- Phone number
- Social Security number
- Date of birth
- Driver's license number or government issued ID number
You may be asked to submit additional personal or financial information such as identifying topics of interest, your title and function for business users, or account information in order to:
- use certain specific services offered in customer account transaction areas
- customize some areas within our site
- ask detailed questions or request information to meet your specific needs
During the application for service process, DPU supplements/appends the information you provide with additional data received from third party sources. This supplemental information helps us to verify, update and correct the information our customers provide as well as help us determine if a deposit will be needed in order to provide you with services.
Automatic Collection of Information>
We receive and store certain types of information when you interact with our website, mobile Web site, e-mails, and other online services to monitor proper functionality, determine areas for continuous improvement, and to support website analytics and marketing campaigns. We collect information such as the number of visits to our site and mobile Web site, mobile device identifier and operating system, the amount of time visitors spend on the site and mobile Web site, the number of pages viewed and the domains from which visitors visit the site. This information is gathered automatically and we store it in log files. Examples include Internet protocol (IP) addresses or similar identifiers, browser type, Internet service provider (ISP), referring websites, exit pages, operating system, date/time stamp, and clickstream data meaning the path you take to navigate through our Web pages. To collect this information, we use tracking technologies provided by imbedded links created for us by Google analytics. These technologies may be invisible to you, and we analyze the information collected only in the aggregate; it is not associated with any specific individuals. We use these tracking technologies at the point of collection of your personal information, not in e-mails that you receive from us. We also use Google Analytic’s tracking service which uses these technologies to track non-personal information about visitors to our site. This information is collected in the aggregate and is used to track usage and volume statistics.
How We Use the Information We Collect
We use your information to provide requested services and to support our business functions. For example, we may use your information to:
- Fulfill your requests for products and services and communicate with you about those requests
- Help you quickly find and/or receive information about DPU
- Register and service your account
- Administer surveys
- Provide customer service
- Improve the content of our website and mobile Web site for your reference
- Alert you to updated information and services
- Protect the security or integrity of our websites, mobile Web site and our business
- Answer your questions
We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
DPU does not sell, rent or lease your personal information, nor does DPU share such information with third parties for the purpose of sending you advertisements for products or services.
Absent your consent, DPU may, however, share personal information you provide to us for legitimate business purposes, including, without limitation, the following:
- Transferring such information to partner entities such as the City of Orangeburg, and the County of Orangeburg, unless such transfer is prohibited by law
- Making such information available to third parties who are providing the product, service or information that you have requested
- Making such information available to third parties who are service providers to DPU - e.g., third parties performing computer-related services, credit card processing, e-mail service providers, map service provider, employment services, credit reporting agencies, electronic bill payment services, or debt collection purposes (in the event of account default) for DPU. These companies are authorized to use your personal information only as necessary to provide these services to us.
We reserve the right to disclose any and all pertinent information about you in our possession if we are required to do so by federal or state law, subpoena or court order, or as we, in good faith, believe is legally necessary.
We also post testimonials on our site from customers who have given approval to post their personal information along with their testimonial.
By providing personal information, you expressly consent to these privacy practices. We may also supplement your information with additional information we receive from a credit check performed when you apply for certain services.
Communications from Us
You may receive e-mail communications from us when you sign up for an account online, perform an online transaction (such as paying your bill, requesting a new password, etc.) or opt in to receive marketing e-mails from us. If you have opted to receive marketing e-mails, we may contact you via e-mail about new products and services. To opt out of receiving these marketing e-mails, please log into your online account and edit your profile.
The privacy, security and integrity of your information is very important to us. DPU uses industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring, and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and DPU cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your customer account number, e-mail address and password.
We do not intend to collect any personal information from children through this website or mobile Web site. Please do not allow children under the age of 13 to provide any personal information in connection with this website or mobile Web site. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail so we can delete this information.
If you wish to correct, delete or edit your information or e-mail address online, please log into your account and access your online profile. To request removal of your personal information from our blog or community forum, contact us through one of the methods listed below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. If you wish to obtain a copy of the personal information or e-mail addresses that we have obtained from you through your use of this site or mobile Web site for any reason, including if you believe it is in error, please contact us using the information below:
Links to Non-DPU Sites