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New Service (803) 268-4050 |
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Report an Outage
To report a utility outage call our
Operations Dispatcher 24 hr. a day -
803.268.4100

- Questions
If you have any questions regarding your bill, please call us at 803-268-4050. A representative can assist you between 8 a.m. and 5 p.m. Monday through Friday. If you prefer to speak to a representative in person, please stop by our Customer Service payment center at 1016 Russell St. between 8 a.m. and 5 p.m. Monday through Friday. -
For service during normal working hours the same day as requested, the application must be received prior to 2:00 p.m.
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If an application is received after 2:00 p.m., service will be provided during normal working hours of the next workday.
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If all services applied for may be connected in one trip, the connection will be made at no charge.
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If more than one trip is required, the fee will be $30.00 per additional trip and will be added to your bill.
- Your service will normally be connected during our normal working hours. Unless you are securing gas service, it is not necessary that someone be present. Please see that all faucets are closed. An open faucet will cause an additional trip.
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If your application is made between the hours of 2:00 p.m. and 5:00 p.m. and request your service to be worked the same day, an additional fee of $30.00 will be added to your bill.
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Applications for service made after business hours will incur an additional $100.00 connection fee to be paid by the following morning after connection.
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You or your representative must be present when we connect the gas service and light the pilots.
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To discontinue gas during off season period: $30.00
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To reconnect gas which had to be discontinued: $30.00
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To connect gas service for customer who had chosen to postpone gas service when securing other services: $30.00To lock a gas meter found turned off by the customer: $30.00
(We are required by safety regulations to lock gas meters in the "off" position when a service is found valved off.)
The customer is not required to apply for all services available at a location. At the customer's request, services applied for will be connected. Any remaining services not connected may require additional deposits and customer identification at the time of application.The connection of remaining services will be charged a $30.00 fee, per additional trip which will be added to the bill. If the connection is required for other than normal working hours, a charge of $100.00 will be added to the bill.
Call before you dig!
(811)
Palmetto Utility Protection
New Customer or Active Customer Transferring
Gas Service
Partial Services Connected At The Customer's Request
