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Natural Gas Safety

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To report a natural gas outage or natural gas related problem call our Operations Dispatcher
803.268.4100
We are here around the clock to
service your utility needs.


Department of Public Utilities
City of Orangeburg
PO Box 1057
1016 Russell Street

Se Habla Espanol 1-803-268-4186 or 1-803-268-4192

 



How to Know if a Pipeline is Near

DPU's Natural Gas Pipelines are generally identified with yellow markers along with warning signs. Markers are visible where pipelines cross streams, railroads, major roadways, and cleared right-of-way. All of the signs display a phone number to reach DPU 24 hours a day, 7 days a week. If you are working in the vicinity of a marker and have questions, please do not hesitate to call. Our emergency number is 803-268-4100.

Natural Gas Safety Brochure

The DPU Natural Gas Division is committed to providing you with quality natural gas service at competitive rates in a safe, environmentally clean and efficient manner.

We have produced a guide to update you on pipeline safety measures and to provide you with the most economical and safest utility service possible. Most of our facilities are underground so you may not give us much thought. However, we think it is important that we work together for your safety and to protect the integrity of the pipelines. Please take a few moments to read this brochure and discover what your Gas Utility is doing for you. 

KNOW WHAT TO LOOK (OR SMELL) FOR!

To insure your safety, natural gas is injected with a distinct odor which immediately alerts you to the presence of gas. The odor, often compared to the smell of rotten eggs, is present in such concentrations that, in the unlikely event of a leak, gas can usually be detected well before it is considered hazardous. In any case, if you ever smell natural gas and suspect a leak, you should take the following steps:

  •     Dead or discolored vegetation
  •     A hissing or roaring sound
  •     Dirt or debris blowing up into the air
  •     Persistent bubbles in streams, ponds, or wet areas
  •     Flames if leak has ignited
  •     The smell of rotten eggs

  DO NOT:
*Operate a flashlight
*Use a telephone
*Turn electrical switches or other electrical equipment on or off
*Strike a match or lighter
DO:
*Open windows to increase the ventilation
*If odor persists, immediately leave the house and call
    DPU (803) 268-4100 from a neighbor's phone.

 

One free, easy call gets your utility lines marked and helps protect you from injury and expense.

Know what's below.

Always call 811 before you dig.
Visit call811.com for more information.